Shipping & Returns

Postage Costs 2008 

Galvanised trailers cannot be shipped - trailers are available to collect from Somerset unless otherwise stated.

Trailer parts and flat pack trailers that can be shipped 

UK Mainland - all parcels £7.95 

UK Islands and Northern Island - all parcels £9.50

Its safe. Its secure and its protected.

Click for more information Paypal Worldpay

Delivery

Availability & Estimated Delivery Times

We do our best to ensure the availability of all our products and endeavour to supply all items within the quoted time (usually within 3 working days).

If there is a delay or a problem and we are not able to supply the product to you within the quoted time we will inform you of this and the product will be despatched as soon as it is available.

Trailers are usually manufactured to order and take between 1 and 4 weeks.

We will keep you informed of your order progress and the estimated delivery date.

Occasionally we have to cancel or withdraw an item because it is obsolete, discontinued or otherwise unavailable. In these circumstances we will inform you immediately and offer you an alternative if available.

Carrier

Most small and/or light-weight items will be delivered using City Link but some expensive, bulky and/or heavy products will be shipped via special delivery or private courier. In the unlikely event that you have not received all or part of your order within the estimated delivery time and have not been contacted by us regarding the delay to your order please contact our customer services department, quoting your order number.

All parcels will require a signature, therefore please ensure someone will be available at the delivery address.

Goods returned to us by the courier marked ‘unable to be delivered’ will incur an additional re-delivery carriage charge.

Cancellations
Orders may be cancelled at any time before they are despatched for a full refund. If the item has already been despatched then please see below for our returns policy.

Returns

Whilst we are confident that you will be happy with your purchase, we offer a simple 7 Day Money Back Guarantee. Simply notify us by email/post stating the reason for returning your goods within 7 days of receipt of your order. Unless faulty, goods must be returned in a saleable condition (i.e. unmarked and in original packaging).

Please don't forget to include your name, address & contact details with your package, along with your customer order number given at time of ordering.

We will then ask you to return the goods to us (at your cost) so please be sure to get proof of postage from the Post Office as you will be responsible for the goods until they reach our office.